Robotic Process Automation (RPA) automates the simple, repetitive administrative tasks at a key stroke level.
Taking an instance of claims adjudication as a process, there are numerous mindless tasks, like inputting the claim into a system, hook up an attachment with a claim number, verify the claimant’s eligibility, verify provider details etc. These tasks are critical enough, and need to be carried out diligently. RPA takes over and automates these sub-processes, letting you assign your valuable claims adjudicators to make key decisions – approve or deny, verify the pricing, requesting for additional information and assigning the benefits as per policy guidelines.
Apart from claims processing, RPA could be used effectively in back-office operations such as Customer on-boarding, Policy issuances, Customer servicing, Revenue cycle management and more.
Digitangle’s automation team manages an end-to-end process automation, right from analysing your process, identifying improvement opportunities, building a cost benefit proposal, writing the automation scripts, testing and finally the commissioning.